I had a wonderful time with Kaley last night. I was there for 3 hours and she was awake and responding appropriately most of the time. I spent the first hour talking about different stuff, work, therapies, Kaley’s Christa’s auditions into grad school going on that week. She seemed to enjoy hearing about all of these things. Eventually one of my sisters arrived, we visited. Kaley started to look tired, so we tried to relax her and she got relaxed but didn’t fall asleep despite her looking and claiming to be tired. After my sister left I decided to put on “A Nightmare Before Christmas”, one of our favorite Halloween movies (or is it a Christmas movie?). She held my hand and watched the entire movie with me and responded appropriately to the kissy-face scene at the end and she leaned over and wanted to give me a kiss.
On less pleasant new, Kaley is getting a new case manager at Regency. I haven’t liked her old case manager from the moment I met her. The first time we met, she explained that she was in charge of finding the next place for Kaley to go to once her acute issues (the respirator) had been dealt with. She brought a pamflet for a group home that she thought might be appropriate for Kaley that was located in Stillwater MN. Given that Kaley and I live in downtown Minneapolis it seemed odd to me that she was offering a place in Greater Minnesota outside the metropolitan area. She then punted the entire process of finding a place to me, basically sending me to the internet and Google. She tried to explain that the pamphlet she brought was intended to give me ideas to refine my search. I went with this for about a week and every place that I contacted said they were shocked that I was doing this search and not a social worker. I finally gave up and punted the process back to her annoying saying “apparently this is supposed to be your job.”
After weeks of looking, she was able to find exactly 1 place that would accept Kaley due to her medical complexity. She immediately wanted to schedule the transfer (before I had even seen the facility). I explained that the soonest I could tour it would be Friday as Kaley’s parents are out of town until then. So she wanted to schedule it on Friday afternoon. I responded to this, first her neurologist wanted to see Kaley again late Friday afternoon, and second transferring any patient on a Friday after noon is a recipe for disaster (and I was surprised she would even suggest that given her experience). So she said well we’ll schedule it for Monday then. To which I replied that I thought she was putting the cart in front of the horse because I hadn’t even toured the place yet. For all I know it could be a shit hole. To which she said that Kaley’s 30 days of Medicare were up and they were not treating her for anything anymore and they would not get paid if she stayed. Ah. Now I see. I told her that that was not our problem, but rather quality care for Kaley was no only my first concern, but my only concern. I suggested that they bill Kaley’s secondary insurance if that was the case, or heck bill her directly (she’s already considering declaring bankruptcy). There were a million reasons why these solutions would not work, to which I said fine don’t bill anyone and eat the cost. She didn’t like this solution either for some reason. I told her she needed to continue looking as federal regulations states that she must find a facility to discharge Kaley to that both accepts Kaleyand the family accepts and she had not yet fulfilled that since I had not accepted the 1 place she was able to find. To which she replyed that she had checked lots of places (but no group homes) and had found 1, therefore she had fulfilled the federal regulation. I pointed out that I had not accepted it yet and might not since I had pretty high expectations. I went on to explain to her that my family has 70 years of cumulative experience in nursing home care including overall administration, medical records, and billing. I explained to her that I know my and Kaley’s rights and her responsibilities and her attempt to scare me into accepting the first place she found reguardless of it’s qualifications (which may be fine, I just don’t know yet) would not work. We both agreed that I speak to her “someone higher than her”, to which I suggested her supervisor.
I spoke to her supervisor and explained what had happened in not quite as logical away as I have here, but close enough. She suggested I receive a new case manager, to which I agreed as the previous one had made it clear that she did not have Kaley’s best interests at heart. I hope this woman gets fired. Not because she didn’t work hard. I am sure she did. I hope she is encouraged to find a different line of employment that (1) does not involve social interaction with people because she is a piss-poor communicator, and (2) other people’s well being does not hinge on her doing a good job, as she has proven that she is pretty heartless. She should go work for an health insurance company. She would fit right in there.